Terms & Conditions
1. The Contract between you and usWe must receive payment in full for the price of goods that you order prior to our acceptance of your order. Once we have received payment in full we shall acknowledge receipt of your order by sending you an email to an email address that you provided in your order form. This does not constitute our acceptance of your order. Our acceptance of your order takes place when we dispatch the goods ordered unless we have previously notified you that we do not accept your order or you have cancelled your order in accordance with clause 3 below. Our acceptance of your order brings into existence a legally binding contract between us. We do not accept orders from persons under the age of 18 or from persons who are unable or are not authorized to enter into legally binding contracts through this site. If you do not qualify to do so do not use this site.
2. Pricing, Delivery and Discount Codes
2.1 The prices payable for goods that you order are those set out in our website, except in cases of obvious error. These prices shown when you checkout exclude delivery costs set out in clause 5, which can be added to the total amount due. The price of products may change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
2.2 All our prices are in pounds sterling and we will bill you in pounds sterling. If you purchase from outside the UK, currency fluctuations, credit card and bank charges may make a difference to the amount you are billed on your credit card or bank advice/statement.
2.3 You may be required to pay extra for delivery and occasionally it might not be possible for us to deliver to some locations. Please click here to view all delivery charge details.2.4 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
3. Your right to cancel the contract
3.1 Subject to 3.3 below, you may cancel your online order with us for the goods you have purchased on our website at any time up to close of business on the seventh day from the date you received the ordered goods. Purchases made in our Pop Up shops and Fairs are subject to exchange or credit note only within 7 days from purchase. You do not need to give us any reason for cancelling your online order and we will not charge any penalty.
3.2 To cancel your order email email@example.com within 7 days of delivery. Refunds can only be made to the original purchasers card.
3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You not having worn or damaged the jewellery
b) You not having removed any security tags from the item
c) You emailing us within 7 days of receiving your goods and receiving a Returns Authorization number
d) The item(s) cannot be a Bespoke Special order, which due to their unique nature, cannot be exchanged or returned under any circumstances.
3.4 Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.3.5 To return your goods email firstname.lastname@example.org within 7 days of receipt of your purchase and request a Returns Authorisation number a) Your Returns Authorisation Number should be written on return form provided b) Return the goods to us using the Royal Mail Special Delivery Service using Return freepost sticker provided to you with the order. The goods must be packed securely in the packaging that you received them in. We are not liable to refund you any payment if the goods are returned to us broken
4. Cancellation by us4.1 We reserve the right not to accept your order if:
a) We have insufficient stock to deliver the goods you have requested
b) We do not deliver to your area
c) One or more of the items you ordered was priced incorrectly due to a typographical error or resulting from a fluctuation in the prices of precious metals or gems
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
5.2 We aim to dispatch all orders within 48 hours, excluding Bespoke orders, but this may take slightly longer should we need to order goods from designers. We would inform you about longer deliver period via email. During sale periods and other busy times dispatch may take up to 72 hours. Regarding dispatch of Bespoke order please email email@example.com
5.3 All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier. Delivery Charges:
Standard UK Delivery within 3-5 working days is FREE
Next Day Delivery within the UK is 6.95
Made to order UK Delivery up to 7 working days
International Delivery within 5 - 7 working days and is charged at 14.95
Postage for returns from the UK is free of charge. Orders placed on Saturday and Sunday will be processed on the following Monday. Next day delivery weekend orders will be delivered on the following Tuesday
5.4 International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.
5.5 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.6 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
5.7 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.5.8 The delivery services and associated costs may change from time to time and are outlined in the delivery section.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email firstname.lastname@example.org of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.2.1 to make good any shortage or non-delivery; or
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Any custom or import duties will be your responsibility and we have no control over them. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.6.6 We cannot be held responsible for any delays once the goods have left us and are in possession of Royal Mail.
7. NoticesAll notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our website from time to time.
8. InvalidityIf any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) nothing will affect the enforceability of the remaining parts of these conditions.
10. Third parties
10.1 Third Party Rights: except for our affiliates, directors, employees or representatives, no person who is not a party to this agreement shall acquire any rights under the Contract (Rights of Third Parties) Act 1999 to enforce any or all terms of this agreement but this does not affect any right or remedy that a third party may have apart from that Act.
11. Process of Payment
11.1 Payment for Layana London goods is made through PayPal Businnes, a registered and secure electronic payment system.
11.2 All payments are subject to validation by the card issuer. We do not accept responsibility for the refusal of a card payment and will not be held liable for any delay or non-delivery that results from this.11.3 We do not store any of your card details.
12. Governing LawEach and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with the laws of England and Wales. The terms of this agreement (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction in relation thereto.
13. Entire Agreement